We are committed to delivering your personalized, dietitian-approved meals safely, hygienically, and on time. Please review our service guidelines below.
Madurai service zone
We currently provide daily meal delivery services within the Madurai city area (select Pin Codes only). If you are outside our primary zones, please contact us. We may be able to arrange special delivery options.
Delivery timing
Meals are delivered daily, except for Sundays, which are designated cheat days. Standard hours: meals are delivered between 7:00 AM and 10:00 PM. Your specific slot will be communicated upon plan confirmation.
Delivery fees
Charges are calculated based on your specific location and will be clearly itemized during the checkout process.
Failed deliveries
- • If a delivery attempt is made and you are unavailable, our partner will immediately contact you to arrange a new delivery time for that specific meal.
- • Additional fees may apply for re-delivery attempts. We cannot guarantee freshness beyond a brief re-delivery window.
Damaged meals or incorrect orders
- • Please contact our support team immediately within 2 hours of the delivery time.
- • We will investigate and provide a prompt resolution, including replacements or account credits.
Packaging & sustainability
- • Standard Meals: High-quality, disposable, sealed containers.
- • The NutriFreaks Hotbox: Reusable, insulated container provided for subscribers to ensure freshness and reduce plastic waste.
Phone: 9422799333 · Email: info@nutrifreaks.com